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Profile

I'm MJ Carter. 

Senior Service Designer | User Researcher

With a decade of hands-on experience in designing services, multi-channel user experiences and processes. Specialising for the past 3 years in the renewable eco-tech industry.

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What I offer.

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Research & Discovery

  • Qualitative Research - Interviews, observational, open ended surveys.

  • Quantitative research - Surveys, heatmaps, A/B testing , conversion analysis. 

  • Data Synthesis & Insight-Led Decision Making.

  • Current state journey mapping

  • Competitor analysis. 

  • Value Proposition development.

  • Opportunity mapping.

  • Business Analysis.

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Ideation & testing 

  • Workshop Design & Facilitation

  • Co-Creation & Cross-Functional Collaboration

  • Ideas generation

  • Prototyping

  • User testing 

  • Iteration.

  • Service concepts.

  • Service Blueprints.

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Implementation

  • Strategic Prioritisation & Road mapping.

  • ​Change Readiness & Adoption Support.

  • Pilot and trials scoping. 

  • Key Performance Indicators (KPIs) definition.

  • Process mapping.

“I had the privilege of working with Mary Jane at the start of a strategically crucial programme. Mary Jane has a unique ability to focus at the core of a customer and champion excellent CX. Mary Jane is patient,dedicated and diligent, walking a total novice (me) through the design process and helping unlock key thoughts to deliver exceptional designs."

Stephanie Doyle, Installer Network Director

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